Senior Technical Writer

Lead Qohash’s efforts to create instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex information effectively.

Because of our commitment to customer satisfaction, Qohash is growing into an industry leader for the protection of sensitive enterprise data. The driving force behind this success is our unwavering belief in clear and effective communication. As such, we’re searching for an experienced technical writer to join our team and help take our client-focused solutions to new heights.

As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this role:

Lead Qohash’s efforts to create instruction manuals, how-to guides, journal articles, and
other supporting documents to communicate complex information effectively

  • Lead Qohash’s efforts to create instruction manuals, how-to guides, journal articles, and other supporting documents to communicate complex information effectively
  • Obtain a deep understanding of Qohash’s solutions and users to translate complex product information into simple, polished, and engaging content
  • Develop innovative approaches for improving and standardizing Qohash’s technical communication across platforms and media
  • Collect user feedback to update and improve content following a build-measure-learn cycle

Responsibilities:

  • Research, outline, write and edit new and existing content, working closely with various stakeholders to understand project requirements
  • Independently gather information from subject matter experts to develop, organize, and write product manuals, technical specifications, and marketing materials
  • Work with the product management team to research, create and maintain engineering specifications in support of bi-weekly sprint planning
  • Work with the executive team on strategic initiatives to research, create and maintain documentation in support of grant proposals and other special projects
  • Develop content in visual forms (i.e. diagrams, animation, graphs, illustrations, or photograph) for maximum usability of the materials

Skills and Qualifications:

  • Experience writing documentation and technical materials for security products
  • Experience working with engineering to improve the user experience: design, UI, and help
  • refine content and create visuals and diagrams for technical support content
  • Superior written communication skills, with a keen eye for detail
  • Proven ability to quickly learn and understand complex topics
  • Bachelor’s degree or Master’s in a relevant technical field

Preferred qualifications:

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Proven ability to work in a fully remote environment, with an ability to iterate quickly
  • Previous software development or engineering experience
  • Certifications (i.e., Society for Technical Communicators, etc.)
  • JIRA, Google Docs and WordPress experience
  • Ability to participate actively in meetings in French is helpful but not required. The ability to write professional documents in French is not required

Working for Qohash means:

  • Evolving in a high-performance environment
  • Collaborating in agile mode and in continuous integration
  • Taking part in the company’s success with the stock option program
  • Having a flexible schedule and vacation
  • Being an important pillar in the company’s success

Location: 100% remote
Keywords: Writing, Documentation, Technical Writing, Engineering

Send us your contact information and resume. We can’t wait to hear from you!